We are committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact us by clicking the CONTACT button in the main menu or using one of the methods below to specify the nature of the accessibility issue and any assistive technology you use. We will strive to provide the content you need in the format you require.
We welcome your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.
By Phone: (704) 779-0813
By Email: firstname.lastname@example.org
By Address: 3440 Toringdon Way, Suite 110, Charlotte, NC 28277
Web Accessibility Help
There are actions you can take to adjust your web browser to make your web experience more accessible.
I am blind or can’t see very well
If you have trouble seeing web pages, the US Social Security Administration offers these tips (link is external) for optimizing your computer and browser to improve your online experience.
I find a keyboard or mouse hard to use
If you find a keyboard or mouse difficult to use, speech recognition software such as Dragon NaturallySpeaking (link is external) may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
I am deaf or hard of hearing
If you are deaf or hard of hearing, there are several accessibility features available to you.
A text transcript is a text equivalent of audio information that includes spoken words and non-spoken sounds such as sound effects. We are working on adding transcripts to all scripted video and audio content.
A caption is transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally rendered visually by being superimposed over the video, which benefits people who are deaf and hard-of-hearing, and anyone who cannot hear the audio (e.g., when in a crowded room). Most of our video content includes captions. Learn how to turn captioning on and off in YouTube. (link is external)
Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.